Privacy Policy
Privacy Policy
Last Updated: 7 May 2026
Rowley’s Restaurants (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, make a reservation, place an order, or interact with us through our digital platforms.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and any details you provide when making a reservation, placing an order, signing up for our newsletter, or contacting us.
- Payment Information: When you place an order or make a deposit online, payment details are processed securely through our authorised payment providers. We do not store full credit or debit card details on our servers.
- Booking & Order History: Reservation dates, party size, dining preferences, dietary requirements, order details, and special requests.
- Technical Information: IP address, browser type, device information, pages visited, and time spent on our website (collected via cookies and similar technologies).
- Marketing Preferences: Your choices regarding email newsletters, promotions, and special offers.
2. How We Use Your Information
We use your information to:
- Process and confirm reservations and orders
- Communicate with you about your booking, order, or enquiry
- Send promotional offers, newsletters, and event invitations (only with your consent)
- Improve our website, menu, and customer experience
- Respond to reviews, feedback, and customer service requests
- Comply with legal obligations under UAE law
3. Sharing Your Information
We do not sell your personal data. We may share your information only with:
- Trusted service providers who help us operate our business (e.g., reservation systems, payment processors, email marketing platforms, delivery partners)
- Government authorities when required by UAE law
- Professional advisors such as auditors and legal counsel
All third parties are required to handle your data securely and in line with this policy.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings, though some features of the site may not function properly without them.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by UAE regulations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data, subject to legal obligations
- Withdraw consent for marketing communications at any time
- Opt out of cookies via your browser settings
To exercise any of these rights, please contact us at .
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites or social media platforms (e.g., Instagram, Facebook, Google Maps). We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Please review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Rowley’s Restaurants
Email:
Website:
United Arab Emirates
